After seeing the band the news service dedicated to the creative revenue management, I was reminded this ancient Japanese discipline. Not enough to have attended a Franco Grasso to be the revenue manager! :-)
So I hit the button on the concept of quality hospitality extended to every function, because contrary to what happens in other companies, hotellerie almost always only talking about the quality perceived by customers, but without a quality governance, the first is bound to disappear quickly. So let's see what this
kaizen, in particular a variation of this discipline, quik called kaizen, which is well adapted to the area of \u200b\u200bhotels.
The Kaizen methodology is part of Japanese tradition and culture and is often used in quality to improve the efficiency and effectiveness of processes and to eliminate or reduce non-value added activities.
The ideology behind the Kaizen was adopted around the world and tailored to the individual needs of individual companies. Today is applied in every area: from industry to school up to the voluntary and community banks.
One of the basic concepts relevant to easily explain the Kaizen is that this methodology has as its main objective is to restructure and reorganize some aspects of a clearly identified system to ensure that all the best and that they yield concrete results in terms of indicators collected and measured.
So no matter what our scope of business, Kaizen can still help us just like the "Quick Kaizen (Kaizen fast), an even easier and faster to improve and incorporate into daily practice what we have learned with Kaizen. What is Kaizen
fast?
The Quick Kaizen, just like the more famous brother, is a methodology that aims at solving problems and recording of progress.
When you use it?
The best way to use the Rapid Kaizen is to use it immediately to address the problems that arise daily, such as in meetings or during the planning of work to do, or even when he stops a car.
Every problem that has many solutions on which the people can not reach an agreement, it will be perfect to develop an intervention Quick Kaizen.
What can I get?
Kaizen Rapid-working group that uses it to focus on a specific asset or a particular problem. Its application supports people in the monitoring of various solutions and allows to reason about the data and lessons learned in the field to solve the problem. Another
undoubted advantage of the instrument is to provide reports explaining all that has been done and therefore, become a reliable reference of good business practices.
Applying this type of Kaizen means to solve a problem at most one day but it would be desirable to reduce this interval to hours. It 'obvious, then, that must be applied only in areas that are suitable for rapid troubleshooting.
The phases of the Quick Kaizen
frame the issue and add any comments needed to clarify the most
make a list of all causes that may have originated the problem
for each of these potential causes, identify a control that allows us to determine the cause
assign each control to a member of the working group and start collecting data
list the causes occurred and identify actions in order to remove
assume such risks could be linked to each of the solutions envisaged
choose the correct ways to eliminate or reduce these risks and implement solutions
when actions are completed, run a monitor to see if the problem was solved
So ... KAIZEN good at all!
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