I often find myself to talk about this subject, but if they really understand the importance?
Sometimes you want to overdo it, weighed down the entire organization because management control of the notorious [CC].
Other times you do not even know what it is.
In my opinion, management control should be used to control the management ...! Or to have a number of elements in a position to say if the direction is right or necessary adjustments.
adopt such a system is like having the automatic pilot of an aircraft. You set the course and then see if the data is correct.
In fact, the design of a CC is a 'delicate operation because the economic sectors are characterized by peculiarities different and, within each sector, firms differentiate themselves on the business model as, for example, customers served, organization, quality of service, etc ...
The availability of accurate information on the progress of management will yield benefits that allow any reconsideration of the business formula, the detection and removal of inefficiencies, the detection of latent potential and best use of available resources.
So we can also say that the hotel business, have a tool that can occur at any time the status of the enterprise, can provide useful information to management. Basically to make a check-up is necessary to use a method more or less complex, consisting of a multitude of indicators capable of providing detailed information on different aspects of management (commercial policy, return on capital, the level of customer satisfaction, financial management , etc. ..)
Only joint consideration of all of the information derived from the analysis, can give an accurate feedback on performance and consequently on the effectiveness of decisions made by management.
Too often we find ourselves talking about TO, RMC, RevPAR without having a broader overview can interpret this data. A
CC, without going too in detail, should include:
- performance indicators.
- Indicators of financial structure.
- indicators of innovation and learning.
-
specific performance indicators.
box solutions often lead you to discover too late, as they are ineffective, costly and unmanageable ... there should be a CG for the CG, and so would be too much.