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Hotel

The "hotel product" must be understood as a set of functions and actions dedicated to providing customer service. The main characteristics are

L ' INTANGIBILIT A'

The complexity of this hotel takes distinctive because consists of experience and then to the 'visitor's perception of the quality tends to be subjective. One can not try the "hotel product" before buying it, the "product" shoe can be first tried and then purchased.

L ' INSEPARABLY'

between production and consumption of "hotel product" refers to the fact that the "product" shoe is the first product and then stored , then finally bought and sold, the "hotel product" is sold, produced and consumed simultaneously.

Heterogeneity '

refers to the potential variability in the service. "Product of the hotel" is made by people and therefore it is quite common that they produce (even unintentionally ) services c eatures qualitative and quantitative different. This lack of uniformity can not be eliminated in the "hotel product," while it is usually possible in the "product" shoe

DEPEREBILITA '

basic concept of the techniques of Revenue Management. can not accumulate the unused potential, as you can not store rooms not sold. Therefore, the perishable nature poses great challenges in balancing supply and demand.

These four characteristics are

pose different problems and different ways of solving them. analyze each of them for understand them better and have the tools necessary to face the challenges that are .