The ruler is the highest in the subjects they realize there is appena.Poi what they love and what stimano.Poi temono.Infine what they despise.
Lao Tzu, 630 BC
Topic complex, unclear and constantly changing. A few words for thought.
The leadership is changing, or so they say. The information revolution is transforming politics and business. The hierarchical structures are becoming flatter and are incorporated into fluid networks of contacts. In post-industrial societies, the workforce is made up mostly by knowledge workers, who respond to incentives and political references different from those that motivated the workers in the industries of the last century. Polls opinion indicate that individuals now have a less deferential attitude towards authority 's in business and politics. The soft power is becoming increasingly important. The CEO of Google said they have to pamper their employees, according to another executive of the Silicon Valley, with a highly skilled workforce and the free flow of information, "If I treat employees with respect and not mei involves them in decision-making will be to get hired by some new company here in front that looks so interesting. " Even the U.S. military are affected by these changes. The Pentagon said that the instructors of the army "stopped shouting orders "because the generations of today react better to instructors who play" a role more oriented to psychological "leadeship scholars speak of" shared leadership "and" distributed leadership ", suggesting the Image of a leading place in the center of a circle rather than at the top of a pyramid.
What need all that to those who hold leadership roles hotellerie?
If companies like Google and the U.S. Army ( that does not relate to the same kind of "clients" of a hotel), have understood the importance of leadership is more advanced, because in many is operated as a hotel in the barracks? What effect have our head-screamers service, personnel and turnover? How much does have a high turnover because of poor leadership culture?
We start from a very simple thing: the word LEADER.
Derived from the verb to lead, which means driving ...
Already this may leave a lot of reflections.
First, a good boy will not necessarily be a good host.
It is said that those who have excellent technical skills, is also suitable to manage a team, often have too much technical knowledge, makes it more rigid and anchored to its own methods, which may lead, with developments and changes in business, to an important assumption: who does the things he has always done, you will get the same results.
The hotel owners should be aware of this problem, also because usually "the fish begins to stink from the head" ... How many directors who teach directly in charge and not to lead by example. How many of them understood the importance of collaboration between departments rather than to foment division and envy?
certainly is an issue of corporate culture and will not be easy to change quickly ...
meditate, meditate, meditate ...
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